Increasingly intense competition, high customer expectations and retaining quality employees are challenges almost every hotelier faces.  One of the best ways to address these challenges is through consistent delivery and assessment of your employee training program.

Unfortunately, the demands of operating a 24/7 business, time and scheduling constraints and high employee turnover all present challenges and obstacles to delivering training effectively and consistently.

What about interactive training (e Learning)? 
Using a computer to deliver training is obviously not a new concept, and there have been many ways to describe it in recent years…

• online learning
• distance learning 
• technology-based training 
• web-based training 

But the hospitality business is all about people, not technology- right? 

Whilst there are increasing numbers of success stories, eLearning has yet to catch on in the Hotel Industry to the extent it has in other sectors like Finance and IT.  One argument is that the hospitality business is a people business.  Very true, but a large percentage of ‘people’ that make up your hotel staff belong to the ‘Nintendo Generation’.  They do not want to learn from an authority figure standing in front of them.  They are comfortable in front of a PC, and want to explore and progress at their own pace.

They want to do this at a time that suits them, in an environment they are comfortable with.  This is a tough audience to capture, and the training experience has to be engaging, fast, colorful, player driven, challenging and fun. 

Another argument is that you can’t use a computer to teach 'people skills', it must be experienced firsthand.  Well that is also true, to a point.  eLearning should never totally replace practical live training experience, especially for customer facing roles.  But a well written course can effectively deliver the theory behind your service philosophy along with procedure and policy.  This approach is ideal for ensuring a base level of understanding for a group of employees with varying knowledge and skill levels, before they interact with your customers or a live training event. 

eLearning can help you overcome major training challenges

No training department? If you are an independently owned or single unit operator that does not have the time, money or expertise to deliver training courses, eLearning will deliver the training for you, effectively and consistently. 

Multiple locations? If you are a multi-unit chain or franchise with geographically dispersed employees, you can use a network to deliver the training everywhere at the same time. 

High turnover or seasonal staffing? The hotel industry has had an issue with high turnover for a long time.   So why should you spend time and money on training when staff are going to leave anyway?   This argument can lead to a vicious cycle of poor performance and customer service, then job dissatisfaction which leads to higher turnover.   With eLearning you can provide just in time training to new staff, or refresher training to existing staff as and when required, whilst actually reducing training costs.  The more people you train, the lower the per head training costs.

Short on Time? What about scheduling and logistics, do you ever find this to be an obstacle to training delivery?  Hotels are open 24 hours a day, seven days a week.   eLearning is available to meet the demands of a 24/7 business.   Staff can be trained as and when required, new hires can be trained the day they start. With eLearning, you can deliver training 'Just in Time', so your staff can learn in 'bite size chunks', eliminating the need to be away from work for extended periods. 

Studies have shown that training time can be reduced 30-70% compared to traditional training methods, whilst eliminating the typical costs incurred paying for the time, travel and associated with training courses. 

Make eLearning work for you today and start saving £'ssss
We have special licence agreements for our hotel clients which take into account unlimited use for their turnover of staff, please ask for our hotel rates when you enquire as our RRPs are not listed for hotel clients.

just a small selection of hotel clients - some of the biggest in the UK
We are the number one provider of e-learning to the hotel sector. Find out why......