F.A.Q. Section
Please click on the links below to view some FAQ answers.
How do I know which licence is best for me?
If you are looking to train a number of staff greater than 100, then a company licence account is best for you. If your staff numbers are less than 50, then we have a choice of two SME bundles, however, if you are looking to train just yourself, then our online e-shop is best for you; here you can buy single licences. Click on our licence tab for more details
How long does a licence last?
All company and SME accounts have 12 months unlimited use, single licence holders are granted one month unlimited use which is more than adequet to complete your course and test certificate.
How do I access the course?
Access is via any PC with internet connection; this can be at home or work. Each company account is provided with its own secure connection to our online LMS.
What happens if I forget my user ID and Password?
You can contact your account administrator and he or she can reset this for you; when you receive your new password you can then go into edit and change it. DO not re-register. If you have difficulties in locating your account manager, then you can contact our support team and we will look into re-setting your details on their behalf. br>
Can I add additional courses to my account at any time?
Yes, you can add additional courses at anytime, simply contact our sales team and instruct them what course/s are of interest and they will inform you as to the cost based on your licence requirements.
Do you offer customisation?
Yes. We can customise any of our courses; cost to do so will depend on how much customisation is required. We are happy to provide you with a no obligation cost and work with you based on your available budgets.
How long will it take to complete a course?
This depends on each trainee, however, most courses take approximately 45 minutes to complete, each course offers bookmarking, therefore, you can do bite sizes based on available time. When you return to your course you will have your progress bookmarked.
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